Order Confirmation:
Orders are confirmed via e-mail. We will contact you if there are any questions concerning your order.
Payment:
You may charge your order to VISA / Master Card / Discover / American Express or your approved Edu-Care account. Credit card orders will not be charged until merchandise (excluding furniture and equipment) is ready for shipping. We accept authorized purchase orders from public institutions and will issue invoices after shipment.
Tax:
Residents of Pennsylvania will be charged the appropriate sales tax. Exemptions will be honored when your PA tax-exempt number is on file. Otherwise, Pennsylvania tax must be charged on the total cost; including shipping and handling charges.
Minimum Order:
None! We value your order, regardless of size.
Shipping & Freight Charges:
Schools, churches, and approved institutions may be eligible to receive free delivery on orders of $50 or more if within the local area of our warehouse, or stores. All furniture and large, heavy, or special-ordered equipment are F.O.B. Factory. Freight charges on these items will be prepaid and added to your invoice. Contact us if you have any questions.
Damages & Shortages:
Damages and shortages must be reported as soon as possible! Neither the delivery carrier nor Edu-Care is responsible for damages found and reported after 7 days from the receiving date. Count and inspect the cartons before signing for the shipment. Any shortage, visible damage, or suspected concealed damage should be noted on the freight bill and signed by both the driver and yourself. If actual damage is found, keep the product and all packing materials at the receiving location for inspection by the freight company. Contact us at once for further instructions. Although it is the receiver's responsibility to file the freight claim, we will help you in the process.
Returns:
Returns require prior authorization. When requesting authorization please include the order billing invoice number. Materials being returned must be in saleable condition and should be insured since you are responsible for all materials invoiced.
Security Policy:
You can shop our online catalog with confidence. The security of your personal and payment information is ensured through the use of industry-standard Secure Socket Layer (SSL) technology for secure Internet Protocol (IP) transactions. When logged in to your account your personal and credit card information is encrypted so that it cannot be read if intercepted over the Internet.
Privacy Policy:
Protecting your privacy is a priority for us. When shopping our online catalog, any personally identifiable information that may be collected is used only to process your orders, provide customer service, and enhance your shopping experience with us. We will not sell your personal information to anyone.